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Vantage Security

AGM/ DGM/GM- Services

No. of Openings:

1

Experience:

12+ Yrs

Location:

Noida

Qualification:
  1. Bachelors or Master’s degree.
  2. Twelve years of related experience in operational areas in large process, driven organizations. 
Skill Set:
  1. Strategic Thinking.
  2. Problem Solving/Analysis.
  3. Financial Management.
  4. Project Management.
  5. Communication Proficiency.
  6. Personal Effectiveness/Credibility.
Job Profile:
  • Improve profitability and cash flow. Define EOS/EOL policy by Q3 15
  • Creation and implementation of Warranty management process to have better control on Warranty Cost by Q1 15
  • Creation and implementation AMC Management to grow Service Revenue by Q1 15
  • Define SLAs for Customers and Vendors ensuring high level of Customer Satisfaction by Q2 15
  • Launch of Vantage contact center with required infrastructure and skills- Post confirmation over service floor.
  • Design and Launch qualitative customer feedback mechanism by Q4 15 (Jan-Mar 16)
  • Implement cost effective programs at Repair Centre and across CSD Q2 15
  • Carry out operational reviews with CSD team Q2 15
  • Implement and launch structured Technical training programs all across CSD Q3 15
  • 100% ongoing coverage for Direct and Indirect team for required training programs
  • Identify negative margin sites on ongoing basis.
  • Define processes and drive improvement to enhance operational efficiency Q2 15
  • ERP implementation Q3 15
  • To create Customer Centric approach across CSD Q2 15
  • Data analysis and sharing with stake holders to remove gaps and to improve productivity.
  • Create End to end ownership culture in CSD Q2 15
  • Define KRAs and KPIs for team, share on 1:1 base and review as per timeline Q1 15
  • Drive productivity of each individual.
  • Implement leave calendar culture in CSD Q1 15
Attributes:

This position manages all employees of the department and is responsible for the performance management and hiring of the employees within that department

Application Form

+1-510-776-0384