Vantage Security

Warranty Registration

Warranty Policy

Vantage provides a limited hardware warranty against manufacturing defects. The warranty period varies from 12 months to 24 months for different product lines. The warranty includes defects in design, workmanship and material under normal use. Defective products under the warranty period will either be repaired or replaced at the discretion of Vantage.

Terms & conditions

  • The warranty will be provided for a period of 12 months or 24 months, depending on the product in context. Please verify actual warranty period for the said product, with the sales representative at the time of sale.
  • The warranty is a back to bench warranty provided by the nearest Vantage service center. Logistics costs or insurance costs involved in to and fro movement of the product from the service center is in customer's scope.
  • Warranty can be availed only against Repair Material Authorization (RMA) no. provided by a Vantage service center. RMA forms must be duly filed by the customer before the product reaches the service center.
  • Original purchase invoice must be provided at the time of service for the validity of warranty.
  • Products must have original labels in place with proper serial nos. duly mentioned for the validity of warranty. Warranty will be Void if the type or serial no. on the product has been altered, removed or defaced.
  • Vantage reserves the right to decline warranty service.
  • The warranty shall not cover any damages resulting from un-authorized adaptations or adjustments to the product or opening the product enclosure for service by un-authorized personnel.
  • The warranty does not cover damage caused to the product due to improper installation by customer and / or connection of the product to equipment not approved by Vantage and deficiency in product performance due to signal reception through third party apparatus/equipment or the use of third party software.
  • The warranty shall not apply to damages caused to the product by accident, lightening, ingress of water, fire or Acts of God, improper ventilation, excessive power surge, dropping or excessive shock or any external cause beyond the control of Vantage and/or any damage caused due to tampering of the product by an unauthorized agent.
  • Vantage reserves the right to replace the defective part with an equivalent and/or reconditioned part.

To register your Product Warranty, please fill form below - note warranty form must be filled for each product purchased with a unique serial no.

Warranty Registration Form