Vantage Security

Technical Support Engineer

2

2 to 3 yrs

Noida

B.E /B.Tech. Or Diploma in Electrical / Electronics/Telecommunication/Instrumentation.

Skills and Specifications

• Experience (minimum 2-3 years) of Technical support remotely or through on site visits for security and surveillance products
• Good technical knowledge for Security and CCTV surveillance products.
• Calm under pressure and polite with customers under pressure and stressful situations.  
• Strong communication skills in verbal and written English.
• Strong MS office knowledge especially MS excel.  
• Able to influence assertively to get results. 

Experience CCTV and Electronic Security industry only.  CTC per month:  Rs. 16000 to 20000. 

Tech Support Executive role involving: 

• Inbound call management for Resolving Customer complaints by Troubleshooting product related issues online by phone and through remote desktop
• To provide technical assistance and support for Conducting required root cause analysis and suggesting/discussing observations/solutions
• Maintain daily call report.
• Follow up with customer regarding their product issues
• Coordinating with Product and software Team regarding software bugs & updates
• Consistently answers the phone with a smile and a friendly hello.
• Creation and maintenance of required data with accuracy and quality.
• Should be ready to provide support on weekend on urgent basis if required.

Calm under pressure and polite with customers under pressure and stressful situations.