Menu

Vantage Security

Executive- Back Office (Implementation)

No. of Openings:

1

Experience:

Minimum 3-5 years

Location:

Noida

Qualification:

Graduation or Post Graduation

Skill Set:
  • Relevant industry experience from 2 to 5 year in Coordination.
  • Good command with Microsoft office suite for MIS and documentation
  • Good Communication Skills
Job Profile:
  • Allocation of calls as per Engineers’ skills and customer prioritization.
  • Project Documentation
  • Ensuring required co-ordination to close loop registered call/escalations.
  • Ensuring regular feedbacks/updates to customers as and when required.
  • Quality close looping of logged/escalations within target time.
  • Ensuring 90% plus satisfaction on closed registered calls.
  • Sharing data/discuss issues with reporting manager.
  • Data analysis for removal of identified gaps.
  • Maintenance of engineer’s leave/ training calendar.
  • Ensuring dis sat customers are converted into Sat customers and appropriate actions are taken.
  • Ensuring 100% correction in maintaining customer data in system.
Attributes:

Ensures teamwork and co-operation amongst staff, Communicates effectively. Displays effective interpersonal skills

Application Form

+1-510-776-0384